Terms of service

Last updated: August 20, 2026

These Terms of Service govern your use of the Metabolae website, products, content, and services. By visiting our website, placing an order, or otherwise using our services, you agree to these Terms of Service.

If you do not agree with these terms, please do not use our website or purchase our products.

1. About Metabolae

Metabolae operates an online store offering wellness and supplement products.

Throughout these Terms, the words "we," "us," and "our" refer to Metabolae. The words "you" and "your" refer to any visitor, customer, purchaser, or user of our website or services.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement in your jurisdiction.

If you are under the age of majority where you live, you may use our services only with the involvement and permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing, ingredients, quantities, and other information displayed on our website are accurate.

However, minor differences in packaging, appearance, labeling, color, or presentation may occur from time to time.

We reserve the right to modify, discontinue, reformulate, replace, or update products at any time where permitted by law.

All products are subject to availability.

4. Health and Wellness Disclaimer

Information provided on the Metabolae website is for general informational and educational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.

Our products are not intended to diagnose, treat, cure, or prevent any disease unless expressly authorized and stated in accordance with applicable law.

You should consult an appropriate healthcare professional before using supplements, particularly if you:

• Are pregnant or breastfeeding
• Have an existing medical condition
• Take prescription or over-the-counter medication
• Have allergies or sensitivities
• Are scheduled for surgery or medical treatment

Individual experiences may vary. We do not guarantee that any product will produce a particular result for every customer.

5. Orders

When you place an order, you agree that all information you provide is accurate, complete, and current.

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to accept, reject, limit, or cancel orders where reasonably necessary, including in cases involving:

• Suspected fraud
• Pricing or listing errors
• Inventory shortages
• Payment issues
• Abuse of promotions
• Unusually large or suspicious order quantities

If we cancel an order after payment has been collected, we will issue an appropriate refund.

6. Pricing and Payment

Prices displayed on our website may change at any time without prior notice.

Unless otherwise stated, prices do not necessarily include shipping charges, import duties, customs charges, or taxes that may apply to your order.

You agree to provide valid and authorized payment information when completing a purchase.

By submitting payment information, you authorize the applicable payment provider to charge the amount shown during checkout.

7. Promotions and Discount Codes

Discount codes, promotional offers, gifts, bundles, and other special offers may be subject to additional conditions.

Unless otherwise stated:

• Promotions cannot be combined
• Discounts cannot be applied retroactively
• Promotions have no cash value
• Promotions may be limited to one use per customer or household
• Promotions may be modified or withdrawn at any time before an eligible order is placed

We reserve the right to cancel or reject promotional benefits where we reasonably believe an offer has been abused, manipulated, or used fraudulently.

8. Shipping and Delivery

Shipping and delivery estimates are provided for convenience and are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by carriers, customs, weather, holidays, incorrect addresses, local disruptions, or circumstances outside our reasonable control.

You are responsible for providing a complete and accurate shipping address.

Additional terms relating to shipping may be described in our Shipping Policy.

9. Returns and Refunds

Returns, satisfaction guarantee requests, and refunds are governed by our Refund Policy.

By purchasing from Metabolae, you agree to follow the procedures and eligibility requirements described in that policy.

10. Subscriptions

If Metabolae offers recurring subscriptions, subscription orders may automatically renew at the frequency selected during checkout until cancelled.

Where applicable, your selected payment method may be charged automatically for each recurring order.

You are responsible for cancelling or modifying a subscription before the applicable renewal or processing date if you do not want the next order to be processed.

Any additional subscription terms shown during checkout or within your customer account form part of these Terms.

11. Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login information and for activity conducted through your account.

Please contact us if you believe your account has been accessed without authorization.

We may suspend or restrict accounts where we reasonably believe there is fraudulent, abusive, or unauthorized activity.

12. Acceptable Use

You agree not to use our website or services for unlawful, fraudulent, abusive, or harmful purposes.

You may not:

• Attempt to interfere with the security or operation of our website
• Introduce malware, viruses, harmful code, or automated attacks
• Attempt to gain unauthorized access to systems, accounts, or data
• Scrape or extract website content in violation of applicable law
• Use our services to commit fraud or impersonate another person
• Submit false reviews, claims, refund requests, or payment disputes
• Use our intellectual property without authorization

We may restrict or terminate access to our services for violations of these Terms.

13. Intellectual Property

Unless otherwise stated, the Metabolae website and its content are owned by or licensed to Metabolae.

This includes trademarks, logos, product names, photographs, graphics, videos, designs, written content, website layouts, and other materials.

You may access and use our website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, license, publish, or commercially exploit our content without prior written permission.

14. Reviews and User Content

If you submit a product review, testimonial, photograph, comment, suggestion, or other content to us, you confirm that you have the right to provide that content.

You grant Metabolae a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, edit, and distribute content you voluntarily submit to us for legitimate business and marketing purposes, subject to applicable law.

You must not submit content that is:

• False or misleading
• Illegal
• Defamatory
• Threatening or abusive
• Infringing on another person's rights
• Fraudulent or deceptive

We reserve the right to remove user content where reasonably appropriate.

15. Third-Party Services and Links

Our website may contain links to third-party websites, applications, payment processors, social media platforms, or other services.

We do not control third-party services and are not responsible for their content, availability, privacy practices, security, or terms.

Your use of third-party services is subject to the terms and policies of those providers.

16. Errors and Inaccuracies

Occasionally, our website may contain typographical errors, inaccuracies, outdated information, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.

We reserve the right to correct errors, update information, or cancel affected orders where appropriate.

17. Disclaimer of Warranties

To the maximum extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.

We do not guarantee that the website will always be uninterrupted, error-free, secure, or available at all times.

Nothing in these Terms excludes warranties or consumer protections that cannot lawfully be excluded.

18. Limitation of Liability

To the maximum extent permitted by applicable law, Metabolae will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, services, or products.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms limits liability where doing so would be prohibited by law.

19. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Metabolae harmless from claims, liabilities, losses, costs, or expenses arising from your unlawful use of our website, your violation of these Terms, or your infringement of another person's rights.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

21. Fraud and Abuse

We reserve the right to investigate orders, accounts, refund requests, promotional activity, or payment activity that we reasonably believe may involve fraud or abuse.

We may refuse service, cancel orders, restrict accounts, or take other reasonable measures to protect Metabolae, our customers, and our service providers.

22. Termination

We may suspend or terminate your access to our website or services if you materially violate these Terms or use our services in a fraudulent, unlawful, or abusive manner.

Provisions that are intended by their nature to survive termination will continue to apply after termination.

23. Governing Law

These Terms will be governed by the laws applicable to Metabolae and the relevant transaction, subject to any mandatory consumer protection rights that apply in your jurisdiction.

Nothing in these Terms is intended to deprive you of legal protections that cannot be waived under applicable law.

24. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the extent permitted by law.

25. No Waiver

If we do not enforce a provision of these Terms immediately, that does not mean we waive our right to enforce it later.

26. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our products, services, business practices, or legal requirements.

The latest version will be posted on this page with an updated "Last updated" date.

Your continued use of our website after updated Terms become effective constitutes acceptance of those changes where permitted by law.

27. Contact Us

If you have questions about these Terms of Service, please contact us at:

support@shopmetabolae.com