Shipping policy

Last updated: August 20, 2026

This Shipping Policy explains how Metabolae processes and delivers orders within the United States.

Where We Ship

Metabolae currently ships to addresses within the United States.

At this time, we do not offer international shipping.

Shipping Rates

We offer the following standard shipping rates:

• Orders of $50 or more: Free shipping
• Orders under $50: $3.90 shipping

The applicable shipping rate will be shown at checkout before you complete your purchase.

Order Processing

Orders are processed before they are handed over to the shipping carrier.

Processing times may vary during weekends, holidays, product launches, promotions, or periods of unusually high order volume.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Delivery Times

Delivery times shown at checkout or provided after shipment are estimates and are not guaranteed.

Actual delivery times may vary depending on your location, the shipping carrier, weather conditions, holidays, carrier delays, or other circumstances outside our reasonable control.

Tracking Your Order

Once your order has been shipped, tracking information will be sent to the email address provided at checkout when available.

Please allow some time for tracking information to update after receiving your shipping confirmation.

Incorrect Shipping Addresses

Please make sure your shipping information is complete and accurate before submitting your order.

If you notice an error in your shipping address, contact us as soon as possible at support@shopmetabolae.com.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Metabolae is not responsible for delivery issues caused by incorrect, incomplete, or outdated shipping information provided by the customer.

Lost or Delayed Packages

If your tracking information shows that your order is delayed or has not moved for an extended period, please contact us at support@shopmetabolae.com.

We will review the available tracking information and assist you where reasonably possible.

Carrier delays may occur and do not automatically qualify an order for a refund.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please first:

• Check around your delivery location
• Ask other members of your household
• Check with neighbors if appropriate
• Contact the shipping carrier

If you are still unable to locate the package, contact us at support@shopmetabolae.com and we will review the situation.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at support@shopmetabolae.com.

Please include your order number and clear photos of the damaged product, packaging, and shipping label where possible.

We will review the issue and determine the appropriate resolution.

Returned or Undeliverable Packages

If a package is returned to us because the shipping address was incorrect, incomplete, refused, or otherwise undeliverable, additional shipping charges may apply if you request that the order be shipped again.

Any refund issued for a returned or undeliverable package may exclude original shipping costs and any additional carrier fees incurred, where permitted by law.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible at support@shopmetabolae.com.

We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.

Contact Us

If you have questions about shipping, delivery, tracking, or your order, please contact us at:

support@shopmetabolae.com