Refund policy

Last updated: August 20, 2026

90-Day Return Policy for Unopened Products

We offer a 90-day return period for unopened and unused products. You have 90 days from the date your order is delivered to request a return, provided the product remains sealed and in its original condition.

To be eligible for a return:

• Condition: The product must be unused, unopened, and free from any signs of damage or tampering.
• Original Packaging: The item must be returned with its original packaging and any materials included with your order.
• Proof of Purchase: You must provide your order number, order confirmation, or another valid form of proof of purchase.

Opened or used Metabolae products cannot be physically returned due to hygiene and product safety considerations.

90-Day Satisfaction Guarantee for Opened Products

If you have opened and used your Metabolae product and are not satisfied with your experience, you may still qualify for our 90-Day Satisfaction Guarantee.

No physical return is required for approved satisfaction guarantee claims.

To qualify:

• Your request must be submitted within 90 days of delivery.
• You should have used the product according to the directions provided on the packaging.
• The guarantee applies to your first qualifying order only.
• The guarantee is limited to one satisfaction refund per customer or household.
• We may ask you to briefly explain your experience with the product before approving the refund.

To request a refund under our satisfaction guarantee, email support@shopmetabolae.com with your order number and a short explanation of your experience.

Free Gifts, Bonus Products, and Promotional Offers

Complimentary gifts, bonus products, and free promotional items are not eligible for individual refunds or exchanges.

If your order included a free product as part of a promotion and you return the paid product that qualified you for the promotion, we may require the promotional item to be returned as well.

If the promotional product is not returned when requested, its retail or promotional value may be deducted from the amount refunded to you.

Post-Purchase and Special Offers

Products purchased through special post-purchase offers, heavily discounted add-ons, or similar limited promotions may be considered final sale unless the product arrives damaged, defective, or incorrect.

These offers generally cannot be modified after the order has been completed.

Shipping Fees

Shipping charges cover fulfillment, transportation, and carrier services and are generally non-refundable.

If a return is approved, any original shipping charges paid on the order will normally be excluded from the refund unless the return is required because of an error on our part or applicable law requires otherwise.

Starting a Return

To request a return, contact us at support@shopmetabolae.com.

Please include your order number and the reason for your request.

If your return is approved, we will provide instructions explaining how and where the product should be sent.

Products returned without contacting us and receiving approval first may not be accepted.

For any questions regarding returns or refunds, contact support@shopmetabolae.com.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives.

If your product is damaged, defective, or different from what you ordered, contact us as soon as possible at support@shopmetabolae.com so we can review the issue and provide an appropriate resolution.

We may ask you to provide photographs of the product, packaging, shipping label, or other information needed to verify the issue.

Depending on the circumstances, we may provide a replacement, refund, store credit, or another suitable solution.

Items That Cannot Be Returned

Certain products may not be eligible for physical return due to health, hygiene, safety, or regulatory reasons.

This may include opened consumable products, personalized items, gift cards, free promotional products, and products that have been substantially used, altered, or damaged after delivery.

Please contact us at support@shopmetabolae.com if you are unsure whether your order qualifies.

Sale Items

Unless otherwise stated, clearance items, final-sale products, gift cards, and certain heavily discounted promotional purchases may not be eligible for return or exchange.

This does not affect any rights you may have if a product arrives damaged, defective, or incorrect.

Exchanges

We do not generally process direct product exchanges.

If you would like a different product, the simplest option is to request a return for the eligible item and place a new order separately once your return has been approved.

European Union 14-Day Withdrawal Right

If your order is delivered to a customer in the European Union and applicable consumer law provides a statutory withdrawal right, you may have the right to cancel or return your eligible purchase within 14 days without providing a reason.

Where required, the product must generally be returned in substantially the same condition in which it was received, along with its original packaging and proof of purchase.

Certain sealed products may lose their statutory withdrawal eligibility once opened where an applicable hygiene or health-protection exception applies.

Your statutory consumer rights are separate from and are not limited by our voluntary 90-Day Satisfaction Guarantee.

Refunds

Once an eligible return has been received and inspected, or once a satisfaction guarantee request has been approved, we will notify you of the outcome.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days for us to process an approved refund. Your bank, credit card company, or payment provider may require additional time before the funds appear in your account.

If more than 15 business days have passed since we confirmed that your refund was approved, please contact us at support@shopmetabolae.com.

Refund Abuse

Our refund policy is intended to protect genuine customers and provide a fair purchasing experience.

We reserve the right to refuse or limit refunds where we reasonably identify abuse, fraud, repeated excessive claims, manipulation of promotional offers, or attempts to obtain multiple refunds for the same purchase.

Nothing in this policy limits any non-waivable consumer rights available to you under applicable law.

Contact Us

For questions about returns, refunds, damaged orders, or our satisfaction guarantee, please contact:

support@shopmetabolae.com