Privacy policy

Last updated: August 20, 2026

This Privacy Policy explains how Metabolae collects, uses, stores, and shares your personal information when you visit our website, place an order, communicate with us, or otherwise use our services.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Your name
• Email address
• Phone number
• Billing and shipping information
• Order and transaction details
• Customer support messages
• Account information, if applicable
• Any other information you choose to provide

We may also automatically collect certain information when you use our website, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Time spent on our website
• Referring pages or websites
• General location information
• Cookie and similar technology data

How We Use Your Information

We may use your personal information to:

• Process and fulfill your orders
• Provide customer support
• Communicate with you about your purchases
• Send order confirmations, shipping updates, and service notices
• Improve our website, products, and customer experience
• Prevent fraud, abuse, and unauthorized transactions
• Comply with legal, tax, accounting, and regulatory obligations
• Personalize content and advertising
• Measure the performance of our marketing campaigns
• Send promotional emails or messages when permitted by law

How We Share Personal Information

We may share personal information with trusted third parties that help us operate our business and provide our services.

These may include:

• Payment processors
• Shipping and fulfillment providers
• Website hosting and ecommerce platforms
• Email and SMS service providers
• Analytics providers
• Advertising and marketing partners
• Fraud prevention and security providers
• Professional advisers such as accountants, lawyers, or consultants

We may also disclose information where required by law, regulation, court order, legal process, or a valid request from a government authority.

If Metabolae is involved in a merger, acquisition, financing, sale of assets, restructuring, or similar business transaction, personal information may be transferred as part of that transaction.

Payment Information

Payments may be processed by third-party payment providers. We generally do not directly store complete payment card details.

Your payment information is processed according to the privacy and security practices of the payment provider used to complete your transaction.

Cookies and Similar Technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate our website, remember preferences, understand how visitors use our services, and support advertising and analytics.

Cookies may be used to:

• Keep your shopping cart functioning
• Remember preferences
• Improve site performance
• Measure traffic and engagement
• Understand which marketing channels lead to purchases
• Display more relevant advertising

You may be able to manage cookies through your browser settings or through any cookie controls made available on our website.

Disabling certain cookies may affect how some parts of the website function.

Advertising and Analytics

We may work with advertising, analytics, and social media partners to understand website activity and improve our marketing.

These partners may collect information about your interactions with our website using cookies, pixels, or similar technologies.

Depending on your location, you may have the right to opt out of certain forms of targeted advertising, profiling, or the sharing of personal information for advertising purposes.

Email and SMS Marketing

If you choose to receive promotional communications from us, we may send you marketing emails or text messages about products, offers, promotions, or updates.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.

If SMS marketing is available, you may opt out by following the instructions provided in the text message.

Even if you opt out of marketing communications, we may still send transactional or service-related messages about your orders or account.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with legal obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, loss, misuse, alteration, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include the ability to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request a copy of your information
• Object to or restrict certain processing
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data sharing practices

These rights are subject to applicable law and may not apply in every situation.

To submit a privacy request, contact us at support@shopmetabolae.com.

We may need to verify your identity before completing certain requests.

European Economic Area, United Kingdom, and Switzerland

If you are located in the European Economic Area, United Kingdom, or Switzerland, we may process your personal information under one or more lawful bases, including:

• Performance of a contract, such as processing your order
• Compliance with a legal obligation
• Our legitimate business interests
• Your consent, where required

You may also have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Data Transfers

Metabolae may use service providers located in countries other than your own.

As a result, personal information may be processed or stored in jurisdictions with different data protection laws.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Children's Privacy

Our website and services are not intended for children under the age required to provide valid consent under applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information to us improperly, please contact us at support@shopmetabolae.com.

Third-Party Websites

Our website may contain links to websites, services, or platforms operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or legal obligations.

When we make changes, we may update the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy rights, contact us at:

support@shopmetabolae.com